Overview
Our Comprehensive BT Braille 40 Maintenance Agreement is designed to keep your software and hardware running smoothly. It also includes full access to the suite of Blazie AI tools leveraging Google Gemini. For just $800 per year, you can ensure that your BT Braille 40 remains up-to-date and in optimal working condition.
Note: This contract does not include the BT Braille 40 device itself. It is an optional service plan that can be obtained either at the time of device purchase or later, at your convenience.
Note to International Customers: Blazie Technologies will ship exchange units to International Customers with maintenance contracts, but our customers are responsible for all shipping costs.
Benefits
Continuous Software Updates: Stay ahead of the curve with the latest features and enhancements. Our maintenance agreement guarantees that you will receive all software updates for as long as you’re covered, keeping your system current and efficient.
Hassle-Free Unit Exchange: If your BT Braille 40 encounters an issue that cannot be resolved by our support team, we will send you an exchange unit. You keep the exchange unit and return the original to us, ensuring minimal down-time. Please review the exclusions below for details on what is not covered.
Full Access to Blazie AI tools leveraging Google Gemini
Terms
Effective Date:
The Service Contract becomes effective 30 days after the date of purchase, or immediately following the expiration of the 90-day manufacturer’s warranty, whichever occurs later.
Contract Duration:
The Service Contract remains valid for the selected term (monthly or annual) and will expire unless renewed prior to the end of the active service term.
Equipment Exchanges and Return Requirements
If your device experiences a hardware failure that Blazie Technologies cannot resolve remotely, we will promptly send you an exchange unit and a return shipping label for your original device.
Your original device must be received by Blazie Technologies within 14 days of the exchange unit’s shipment date. If we do not receive it within this period, your Maintenance Contract will be temporarily suspended until the original device is received.
Subscription Renewal:
Service Contract subscriptions are set to automatically renew at the end of each billing cycle (monthly or annually), provided that the renewal payment is successfully processed.
Exclusions
Please note that our exchange service does not cover user damage. This includes, but is not limited to:
Installing unauthorized software
Damage incurred by the user (dropping, abuse, etc.)
Accidents involving liquid (spills, grease, rain damage, etc.)
Any modifications that void the warranty
Contact Us
For more information about our Comprehensive Maintenance Agreement or to sign up, please contact our customer service team at (772) 214-1616.