How to Receive the Best Tech Support From Blazie Technologies

Blazie Technologies takes great pride in the quality of our products, both hardware and software. However, we like to think that our customer service and support after the sale is one of our greatest and best offerings. We offer support through several channels: our public support forum, private one on one email and phone support. Here are a few tips to ensure that you receive the highest quality support from our staff.

Phone Support

You can receive phone support from us by calling (772) 214-1616. One way to make your call go a lot smoother is to have your BT Speak in front of you and fully powered on before making the call. We will likely need you to be able to perform the task that you’re calling about so that we can hear how your BT Speak is responding. Having your device on and ready to use will allow us to help you without unnecessary delays.

Email Our Support Team

You can email us your question at support@blazie.net. When composing your email, provide us with a description of the problem or question. Write out the steps you took so that we can understand how to reproduce the problem you’re having. Tell us exactly what happens after you perform those steps and what it is you expected your BT Speak to do.

Email Our Public Support Forum

A benefit of using our support forum is that your email message is not only seen by our staff but it will also be read by a community of users. This means that in addition to receiving responses from us you might also receive replies from other customers. This is a great resource which can give you some additional help, particularly if you post your question on a weekend when our staff might not be available.

Your message is also visible to our software development team, the very people who build and refine the software you’re using. They review feedback from the forum to understand where improvements can be made and often use your real-world reports to guide future updates. In this way, your questions don’t just get answered, they help make the product better for everyone.

The recommendations from the previous section also applies to emailing our support forum. In addition, we recommend that you have a descriptive subject in your message, such as Using BT Speak With a Bluetooth Speaker or Questions About Using the Calculator.

To join our forum, send an email to btspeak+subscribe@groups.io. You will receive an automated response from the system. When you receive this email, just reply to the message without adding any additional text to the message.

When you want to send a new message to the group, send an email to btspeak@groups.io.

Conclusion

After you purchase a product from us, please know that providing the best support to you is extremely important to us. We hope that this blog post will help you in getting the highest quality support possible.